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Guest Experience Associate

Charlotte, North Carolina

Job Category: Admissions/Guest Services

Req ID18826
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$15 / hour

Do you enjoy helping people, do you feel your best when you are able to put a smile on someone's face? Our Guest Experience team is the place for you! We spend our days ensuring that our guests experience the best day ever! We recognize that sometimes the small things matter the most. We work hard to be problem solvers and pride ourselves on doing just that.

  • Act as an Ambassador for guests throughout the park and in the Guest Experience Office. Document and resolve guest conflict and solve any concerns in a polite and professional manner, and answer guest questions while ensuring our guests are having a superior experience.
  • Answers guest questions coming into the park through the Call Center and provide guest information and tips to have the most amazing experience at the park.
  • May work within the Guest Experience Office, Family Care Center, Mobile Guest Experience, Call Center, and Height Check.
  • Help troubleshoot difficulties guests are experiencing to minimize interruptions to the guest experience and provide the guest with an amazing experience during their visit. 

Some of our amazing perks and benefits:

  • FREE admission to Carowinds and other Cedar Fair parks!
  • FREE tickets for friends and family!
  • 10% discounts on food and 20% discounts on merchandise!
  • Work with people from here, near, and from all over the world!
  • Exclusive associate-only events!

Apply now if you're looking for a rewarding job that's also FUN! Carowinds offers convenient hours for college students, retirees, or anyone seeking an awesome part-time opportunity. Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 18 or older.


Looking for a rewarding job that's also FUN? Carowinds offers convenient hours for any college student, retiree, or We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

  • 1-2 years related experience to customer services.
  • Ability to manage high stress environments/situations and make critical operation decisions without guidance from supevisor.
  • Proficient with office systems & software, not limited to Microsoft Office Suite.
  • People who love helping others and will support the needs of our guests and associates.
  • Good judgement and a commitment to safety.
  • Ability to work and interact with people from diverse backgrounds.
  • Individuals with a passion and excitement about Carowinds.
  • Availability to include some weekdays, weekends, evenings, and holidays.
  • You!

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