Front Desk Agent - Sawmill Creek Resort
Job Category: Hotel OperationsReq ID19652
Contribute to an amazing guest experience at Sawmill Creek. Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone.
*Ability to work 3rd shift
*Ability to maintain guest information, including credit card information, in a secure and confidential manner.
*Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
*Ability to solve guest related concerns in a positive and professional manner.
*Maintain open communication with other shifts and the Front Office Manager.
*Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates.
*Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines.
*Meet Cedar Fair's attendance requirements.
*Other duties may be assigned.
*Ability to learn and use the hotel Property Management System (Opera)
*Ability to work days, nights, weekends, and holidays to meet business needs
*Ability to stand for long periods of time
*Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law
*Ability to pass a background check, if 18 years of age or older