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Manager, Associate & Labor Relations

Charlotte, North Carolina

Job Category: Human Resources

Req ID 22073
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Cedar Fair is seeking an Associate & Labor Relations Manager at our Corporate Charlotte office. The Associate & Labor Relations Manager position is responsible for labor relations advisement support to management.  Responsible for conducting sensitive investigations related to associate misconduct primarily in the areas of harassment, intimidation, retaliation and discrimination, and providing recommendation and guidance to management decision makers.  Offer guidance to management on how to effectively address associate concerns. 

  • Prepares management for, and participates in, collective bargaining negotiations and ensures compliance with collective bargaining agreements (CBA).
  • Provides guidance to management in responding to bargaining unit grievances.
  • Liaison with legal counsel for general labor relations guidance including CBA interpretation, grievances, and CBA drafts.
  • Liaison with Worfkforce Management teams to interpret contract required pay and time off calculation for time and attendance programming as well as scheduling parameters.
  • Serves as bargaining team lead as necessary.
  • Finalizes all union-related documents and ensures all union-related documents are properly organized in centralized repository in accordance with record retention policy.
  • Mitigates risk to the organization by conducting complex and sensitive employee relations investigations.
  • Builds strong partnerships with key departments including Security, Safety and Staff Services to foster trust and accountability.
  • Conducts thorough and timely investigations into discrimination, harassment, retaliation, and other allegations of unfair treatment based on legally protected categories or as otherwise included in Cedar Fair policies.
  • Conducts routine to complex investigations to include interviewing associates as a neutral fact finder, reviewing associate documents and analyzing associate data in a timely manner.
  • Maintain required service level metrics including a minimum 48-hour response time to associate concerns as well as meeting the prescribed timeline to conclude investigations.
  • Prepares written reports and summary of findings, with supporting documentation, which are fair, impartial and represent the facts and analyze information to determine whether the facts suggest an associate was subjected to a violation of policy.
  • Based on a fair analysis of investigation evidence, provides recommendations to management for the appropriate course of action, including the level of discipline.
  • Alerts and escalates issues based on prescribed matrix to appropriate company stakeholders.
  • Presents and provides insight into associate relations trends within the organization and provides recommendations to address issues that present risk to the company’s reputation, business objectives or overall associate experience.
  • Ensures consistent interpretation and application of Cedar Fair policies and practices in all aspects of the employment relationship and related to associate investigations and related matters.
  • Reviews disciplinary action and performance management documents, provides consultation to management and associates regarding all aspects of associate relations and related policies and procedures.
  • Maintains, and demonstrates through actions, an attitude and philosophy consistent with company standards.
  • Provides consultation, guidance and coaching to management and HR People & Culture team to ensure appropriate handling and resolution of associate relations matters.
  • Other duties as assigned by Director, Associate Experience.

  • Bachelor’s degree in HR or related field, but experience and/or other training/certification may be substituted for the education.
  • 3-5 years’ experience in HR/Associate Labor and Relations.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)certification credential preffered. 
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
  • Ability to work nights, weekends, and holiday periods to meet business needs.
  • Must possess a valid Driver's License.


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