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Springhill Suites by Marriott - Housekeeping Manager

Charlotte, North Carolina

Job Category: Hotel Operations

Req ID 22040
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Overview:

As Housekeeping Manager for the Springhill Suites, you will be responsible for the overall cleanliness and upkeep of a 130 room hotel servicing guest rooms, public areas, laundry and grounds keeping of the property with attention to detail and perfection. Performing various tasks to ensure Marriott’s brand standards to provide an exceptional guest and team member experience while learning, growing and having FUN!

CAR - springhill suites logo


Responsibilities:
  • Take initiative in maintaining company and brand reputation and dedication to safety, service, courtesy, cleanliness and integrity
  • Demonstrate a commitment to exceptional guest service and team member engagement to create memorable stay experiences
  • Provide professional courteous service to our guests, accommodating requests while prioritizing and coordinating a proper cleaning cycle to turn the house in a timely manner.
  • Provide working leadership and high visibility to promote a strong performance and service culture. Model service behaviors in all interactions with guest and team members as we expect of the team
  • Promote teamwork and good working relationships and communication between departments
  • Work very closely with Maintenance team to provide clean, safe and well-maintained hotel with everything in good working order.
  • Inspects guest rooms daily, walk the property to ensure clean and inviting meeting space, public spaces and property grounds.
  • Develop and implement new techniques to improve Housekeeping operation and maximize productivity
  • Ensure that the team is trained properly and adheres to all safety and security guidelines regarding equipment safety, guest safety and safe chemical handling procedures in compliance with all state codes/regulations and brand standards and minimize guest and employee accidents
  • Manage guest supply, linen and cleaning supply inventory according to budget and monitors storage procedures and Housekeeper cart arrangements.
  • Maintain adequate staffing levels, hire, train, develop and lead Housekeeping team, monitor performance management including disciplinary action
  • Scheduling according to forecasted occupancy and budget, adjust staffing levels as needed.
  • Maintain proper key control
  • Adheres to and enforces all Carowinds Park specific policies and procedures
  • Other duties may be assigned

Qualifications:
  • Minimum 5 years of previous experience required in Housekeeping in Hotel setting.
  • Minimum 2 years of previous leadership experience with direct reports in Housekeeping position required.
  • Ability to work flexible schedule including nights, weekends and holidays according to business demand
  • Strong verbal and written communication skills needed
  • Strong time management, planning and organizational skills needed
  • Strong work ethic, enthusiastic, self-motivated, outcome oriented and results focused individual that can provide working leadership
  • Ability to pass mandatory (and/or random) drug screen per company policy unless prohibited by state or provincial law
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