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Workforce Management - Scheduler

Doswell, Virginia

Job Category: Workforce Management/Scheduling

Req ID 22178
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Workforce Schedulers will assist in the centralized scheduling process for park associates. They're responsible for the scheduling functions as well as generating volume forecasts, projecting staffing levels, and determining optimal schedule patterns for park operating divisions.

You will work directly with park management from all divisions, as well as with associates directly to ensure that work schedules meet various business demands, as well as the needs of seasonal staff.

  • Responsible for scheduling duties within the FUNtime scheduling system (UKG Dimensions), which includes managing and maintaining long-term schedules for various departments.
  • Collaborate with park management to generate and modify schedules to ensure coverage and optimal service levels.
  • Identify potential gaps in scheduled coverage and present recommendations to department management and recruiting.
  • Compile and manage information such as open shift reports, staffing details, head-count templates, and/or associate data.
  • Guide day-to-day operation of central scheduling office.
  • Field and resolve associate scheduling concerns.
  • Revise park schedules when required due to staffing changes, labor shortages, and other business interruptions.
  • Other duties may be assigned.

  • Bachelor's Degree or equivalent experience is preferred. 
  • 1+ years of experience in WFM and scheduling functions for a workforce management platform (UKG preferred).
  • 1+ years of experience with scheduling compliance rules and regulations.
  • Strong proficiency in Microsoft Excel.
  • Strong presentation skills.
  • Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
  • Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
  • Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
  • Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies.
  • Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.
  • Ability to work nights, weekends and holiday periods to meet business needs.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
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