Manager - Workforce Management

This position is responsible for the forecasting and reporting of staffing needs.  The position will forecast and report on business metrics and directs the scheduling process to ensure that the appropriate staffing requirements are met for the park.  The position will oversee all compliance and work with Internal Audit, HR, and payroll to ensure all policies and procedures are upheld. 

• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and General Manager.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Serve as the WFM system owner, working with the vendor and Corporate Director of WFM on system issues and upgrades.
• Define key metrics to provide managers a solid understanding of business performance. Establish reporting methods around key metrics related to WFM.
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved.
• Work with internal audit, HR, and management teams to ensure compliance standards are being met.
• Other duties as may be assigned.

• Excellent organizational skills
• Strong analytical skills, creating thinking, critical reasoning and intellectual curiosity
• Strong ability to lead and partner in cross-functional teams
• Knowledge of workforce management
• Ability to communicate clearly and persuasively both verbally and in writing
• Awareness of WFM and industry trends and best practices
• Must be able to work a flexible schedule including most weekends and often holidays.
• Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law.
• Ability to pass a background check, which may include, but is not limited to credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Bachelor's degree required.