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Security Operations Supervisor

Vaughan, Ontario

Job Category: Security & Loss Prevention

Req ID 23814
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Overview:

Work in conjunction with the FT team on ensuring Canada’s Wonderland provide a safe and secure experience for our guests and associates by providing excellent leadership and training.


Responsibilities:
  • Deploy, teach and mentor excellent guest services skills to support park safety and security goals
  • Provide leadership of enforcement, security and access control programs
  • Administration of the Park’s lost & found, Charger back program
  • Assist with Park Patrol tasks and duties as required
  • Patrol and provide second level backup response to in-park security situations/incidents.
  • Provide Departmental Duty Coverage and act as Security liaison with operating departments and local law enforcement during security incidents.
  • Issue trespass notices as required related to incidents
  • Monitor and respond to site-specific fire and safety systems (sprinkler and fire alarm systems)
  • Hire, train, develop and mentor all associates to ensure in and off season expectations are met
  • Provide first response to first aid calls off hours and co-ordinate departmental injury claims
  • Monitor and respond to security and/or environmental alarms
  • Maintain park key inventory and liaise with departments
  • Monitor Health & Safety programs and report violations of safety policy
  • Coordinate and assist with special security / traffic events (fireworks, Canada Day, etc.)
  • Assist with other duties as assigned.

Qualifications:
  • Graduate of a post-secondary Law Enforcement program or combination with equivalent work experience
  • Possess a valid Ontario Security Guard License, driver’s license and First Aid/CPR certificates
  • Must pass mandatory “Use of Force Training” including handcuffs, baton and conflict resolution / MOAB
  • Possess excellent analytical problem-solving skills
  • Supervisory experience is an asset
  • Ability to effectively deal with stressful situations
  • Present a passionate professional manner and positive attitude
  • Provide CSA approved steel toed black boots
  • Be available to work a variety of rotating shifts, including midnights, on weekends and holidays
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